Refund Policy

30-Day Easy Returns

At Carpiem, your satisfaction is important to us. We want you to feel confident with every purchase you make.

If for any reason you are not completely satisfied with your order, you may request a return or exchange within 30 days of the date your order was delivered.

Unfortunately, we are unable to accept return or exchange requests submitted more than 30 days after delivery.

To initiate a return or exchange, please contact us at carpiemofficial@gmail.com.

Return Requirements

When requesting a return or exchange, please include the following information in your email:

• Your order number
• Photos or videos showing the issue or defect, if applicable

Once we receive your request, our customer support team will provide you with further instructions regarding the return process.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• All original tags must remain attached.
• The item must be unworn and unused.
• The item must be free from perfume, cosmetics, odors, or other signs of use.
• The item must be returned in its original, resalable condition.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Return Shipping & Fees

Customers are responsible for return shipping costs when the return is due to personal preference or customer error, including:

• Ordering the wrong size, color, or product.
• Ordering an item without carefully reviewing the product description.
• Changing your mind after receiving your order.

If an order is canceled before it has been shipped, a refund may be issued without a restocking fee.

If you received an incorrect, damaged, or defective item, please contact us with your order number and supporting photos or videos so we can review the issue.

Return Tracking

A valid tracking number is required for all returns.

Please use a trackable shipping method and retain your shipping receipt and tracking information until your return has been fully processed.

Returns sent without valid tracking information may not be eligible for return processing.

Refunds

Once your returned item has been received, it will be inspected to ensure that it meets the return conditions outlined above.

If your return is approved, your refund will be processed within approximately 5–7 business days after the returned item has been received and inspected.

Please note:

• Original import duties, taxes, and customs fees are non-refundable.
• Return shipping costs are non-refundable unless otherwise agreed by Carpiem.
• A valid tracking number is required for all returns.
• Refunds are issued only after the returned item has been inspected and approved.
• Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Exchanges

If you would like to exchange an item, please contact us at carpiemofficial@gmail.com within 30 days of delivery.

Exchange availability may depend on current stock. If the requested replacement item is unavailable, we will provide you with the available options.

Contact Us

If you have any questions regarding a return, exchange, or refund, please contact:

carpiemofficial@gmail.com

We appreciate your understanding and thank you for choosing Carpiem.

CARPIEM — WEAR YOUR IDENTITY.